Alaya Trading FZE  

P.O.Box:39426, RAK - UAE

Sun-Thu, 9am-5pm

Delivery and Return

    How much does the delivery cost?
    Standard (1-2 open days) flat rate delivery fee of 15 AED for all orders < 250 AED in the UAE.
    Express (same open day for orders placed before 1 PM in Dubai and Sharjah) flat rate delivery fee of 29 AED.
    Free standard delivery for all orders >= 250 AED in the UAE.
    Free express delivery for all orders >=1000 AED placed before 1 PM in Dubai and Sharjah.
    PS: Multiple shipments/delivery may result in multiple postings to the cardholder’s monthly statement.

    When will I receive my order?
    For standard delivery, we do our best to deliver all orders in 1-2 open days. 
    For express delivery, we deliver on the same  open day if the order is placed before 1 PM UAE time in Dubai and Sharjah.
    Note that Saturday counts as open day.
    Our partner carrier will get in touch to schedule a suitable delivery time.

    I haven't received my order yet, how can I cancel it?
    Orders that have not yet been scheduled by our carrier can be cancelled. Kindly send an e-mail as quickly as possible at love@alaya.ae and we will take appropriate measures.
    Note that:
    - If the order is already scheduled, we will not be able to cancel it.
    - Refunds will be done only through the Original Mode of Payment.

    What is the return policy?
    We currently do not accept any returns unless the items are defective. Kindly drop us a message at love@alaya.ae and we will take appropriate measures. 

    Where do you offer delivery to?
    We currently offer delivery only to the United Arab Emirates except for the regions given below. We are planning to expand to other countries in the GCC in the near future.

    Area Station
    J ali to Auh truck road Dubai Station
    Gandooth Dubai Station
    Ajban Abu Dhabi Station
    Al Adla Abu Dhabi Station
    Al Ain Truck Road Abu Dhabi Station
    Al Faya Abu Dhabi Station
    Al Ghadeer Village Abu Dhabi Station
    Al jarf petrol station ADNOC 666 Abu Dhabi Station
    AL Khatam Abu Dhabi Station
    Azab Area Abu Dhabi Station
    Badazaid-Western Region Abu Dhabi Station
    Baniyas Gravyard Abu Dhabi Station
    Baniyas Island Abu Dhabi Station
    Buhasa Area-Western Region Abu Dhabi Station
    Das Island Abu Dhabi Station
    Delma Island Abu Dhabi Station
    EMAL [Emirates Aluminium] Abu Dhabi Station
    Emirates Aluminium Abu Dhabi Station
    Ganthoot Abu Dhabi Station
    Gayathy-Western Region Abu Dhabi Station
    Ghwaifath-Western Region Abu Dhabi Station
    Habshan-Western Region Abu Dhabi Station
    Hameem-Western Region Abu Dhabi Station
    Jabel Dhana Hotel-Western Region Abu Dhabi Station
    Khaleefa port -Emal Abu Dhabi Station
    Kharafi National Abu Dhabi Station
    Kizad-Samha Abu Dhabi Station
    LIWA AREA-Western Region Abu Dhabi Station
    Madinat zayed-Western Region Abu Dhabi Station
    Murfa-Mirfa--Western Region Abu Dhabi Station
    Qasar Al Sarab-Western Region Abu Dhabi Station
    Ruwais-Western Region Abu Dhabi Station
    Salam living city-Western Region Abu Dhabi Station
    Sila-Western Region Abu Dhabi Station
    Swaihan Abu Dhabi Station
    Tarif-Western Region Abu Dhabi Station
    Taveela Abu Dhabi Station
    Tawazun Industrial Park Abu Dhabi Station
    Wathba jail Abu Dhabi Station
    Wathba Prison Abu Dhabi Station
    Western Region Abu Dhabi Station
    Al Wagan Al Ain Station
    Sweihan Al Ain Station
    SANYA - ABUDHABI AL AIN TRUCK ROAD Al Ain Station
    Al KhaznaD Al Ain Station
    ZAKHIR TRUCK ROAD new industrial area Al Ain Station
    Al Quaa Al Ain Station
    Al Dhaira Al Ain Station
    TOP OF HAFEET Mountain ( JABAL HAFEET ) Al Ain Station
    Abo Samra  & Remah ( al ain abo Dhabi road )

    Al Ain Station

        PS: www.alaya.ae will NOT deal or provide any services or products to any of OFAC (Office of Foreign Assets Control) sanctions countries in accordance with the law of UAE